Widerrufsrecht

Returns & Refunds

We want you to be completely satisfied with your purchase. If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.

To be eligible for a return, the e-bike should be returned in its original condition, with all accessories, manuals, keys, chargers and original packaging included.

You may inspect the e-bike as you would reasonably be able to in a retail store. If the bike has been used beyond what is necessary to inspect it, we may make an appropriate deduction from the refund to reflect any reduction in value.

Faulty or damaged items

If your e-bike arrives damaged, defective, or is not as described, please contact us as soon as possible. Your statutory rights are not affected.

Return shipping

For change-of-mind returns, the customer is responsible for the direct cost of returning the item. Due to the size and weight of e-bikes, return shipping costs may be significant. If the item is faulty, damaged or incorrect, we will arrange or cover the appropriate return method.

Refunds

Once the returned item has been received and inspected, we will process any refund due using the original payment method. We will notify you once the refund has been processed.

To request a return, please contact support@allegroebikes.com with your order number and the reason for your return.